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Return Policy
We make every effort to make sure your order is exactly correct,
In the event a wrong item was shipped we will exchange it for you.
The item must be sent back to us for an exchange for the correct
item.
Standard Return :
We want you to be completely satisfied, We can take your return
with-in 7 days of the receipt date of the product. Please note shipping
can not be refunded, we can only refund actual price of the item
returned. You will be credited back the exact way you paid, and
to the same credit card. Your return must be in NEW, SEALED or UN-OPENED
Condition and exactly the way it was sent to you. Please contact
us with-in 48 hours if there is a mistake in your order
Incorrect Item Sent Return :
We make every effort to make sure your order is exactly correct,
In the event a wrong item was shipped, we will exchange it for you.
The item must be sent back to us for an exchange for the correct
item.
Damaged Item Return :
We will accept returns if an item was damaged during shipping. Any
item(s) returned must be returned with original invoice and original
box (or packing material ). Refunds will be at the discretion of
Thaisupermart.com. We reserve the right to reject any refund if
an item was damaged intentionally or if a different item was returned.
Refused or Late Returned Orders Any shipments or items that are
refused or sent back after the 7 day return date, Can be subject
up to a 20% re-stocking fee for price of the Items, Shipping will
not be credited. We will also not credit for damage or opened merchandise
by the customer
Please make sure which ever return applies to you that you put a
copy of the invoice in the box and a short note explaining what
you need us to do. Returns get sent to our address
Thaisupermart.com
21/82, Soi Wat toong larn na Sukumvit 103 road
Nhongborn Prawet, Bangkok THAILAND 10250
Cancellation Policy :
Orders may be cancelled as long as they have not been processed,
usually the next business day. Please contact us via email to cancel
your order. We will let you know via email if your order has been
processed, shipped or successfully canceled. If you want to cancel
and the order has been shipped the above information regarding returns
applies. Thaisupermart.com also reserves the right to void or cancel
any order if we find any security risks or fraudulent credit card
charges are involved.
Back-Order & Out of Stock Items :
While we make every effort to keep our Inventory up to date we do
run into certain circumstances where an item gets over sold or mis-counted.
In the event your order contains an item or larger quantity than
we have available we will notify you to see if you want the item
refunded or back-ordered to ship at a later date. If your order
contains a back-order to ship at a later date you will not incur
any additional shipping charges. Please let us know if you have
any problems with the Shipping information or Return Policy from
our website, or if you have concerns regarding any of the information
above.
Privacy & Security Information
Privacy Policy :
Thaisupermart.com does not in anyway release, share or sell any
personal information about anyone such as name, address, phone number,
email address. Customer information is only asked for to completely
fulfill your order.
Security Policy :
Using your Credit Card on Thaisupermart.com is completely safe.
When you use your credit card to make purchases on thaisupermart.com,
rest assured that the transaction is secure. Our website uses a
128bit Secure Sockets Layer (SSL) connection. This technology safeguards
your personal information and guarantees privacy, by scrambling
all data that is passed through it, (this is all information you
need to enter during checkout: name, address, phone number, credit
card etc..). SSL is the #1 Security on the internet today.
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