Return Policy

We make every effort to make sure your order is exactly correct, In the event a wrong item was shipped we will exchange it for you. The item must be sent back to us for an exchange for the correct item.

Standard Return :

We want you to be completely satisfied, We can take your return with-in 7 days of the receipt date of the product. Please note shipping can not be refunded, we can only refund actual price of the item returned. You will be credited back the exact way you paid, and to the same credit card. Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you. Please contact us with-in 48 hours if there is a mistake in your order

Incorrect Item Sent Return :

We make every effort to make sure your order is exactly correct, In the event a wrong item was shipped, we will exchange it for you. The item must be sent back to us for an exchange for the correct item.

Damaged Item Return :
We will accept returns if an item was damaged during shipping. Any item(s) returned must be returned with original invoice and original box (or packing material ). Refunds will be at the discretion of Thaisupermart.com. We reserve the right to reject any refund if an item was damaged intentionally or if a different item was returned.

Refused or Late Returned Orders Any shipments or items that are refused or sent back after the 7 day return date, Can be subject up to a 20% re-stocking fee for price of the Items, Shipping will not be credited. We will also not credit for damage or opened merchandise by the customer

Please make sure which ever return applies to you that you put a copy of the invoice in the box and a short note explaining what you need us to do. Returns get sent to our address

Thaisupermart.com
21/82, Soi Wat toong larn na Sukumvit 103 road
Nhongborn Prawet, Bangkok THAILAND 10250


Cancellation Policy :

Orders may be cancelled as long as they have not been processed, usually the next business day. Please contact us via email to cancel your order. We will let you know via email if your order has been processed, shipped or successfully canceled. If you want to cancel and the order has been shipped the above information regarding returns applies. Thaisupermart.com also reserves the right to void or cancel any order if we find any security risks or fraudulent credit card charges are involved.

Back-Order & Out of Stock Items :

While we make every effort to keep our Inventory up to date we do run into certain circumstances where an item gets over sold or mis-counted. In the event your order contains an item or larger quantity than we have available we will notify you to see if you want the item refunded or back-ordered to ship at a later date. If your order contains a back-order to ship at a later date you will not incur any additional shipping charges. Please let us know if you have any problems with the Shipping information or Return Policy from our website, or if you have concerns regarding any of the information above.


Privacy & Security Information

Privacy Policy :

Thaisupermart.com does not in anyway release, share or sell any personal information about anyone such as name, address, phone number, email address. Customer information is only asked for to completely fulfill your order.

Security Policy :

Using your Credit Card on Thaisupermart.com is completely safe. When you use your credit card to make purchases on thaisupermart.com, rest assured that the transaction is secure. Our website uses a 128bit Secure Sockets Layer (SSL) connection. This technology safeguards your personal information and guarantees privacy, by scrambling all data that is passed through it, (this is all information you need to enter during checkout: name, address, phone number, credit card etc..). SSL is the #1 Security on the internet today.